Forum Discussion

generic_custome's avatar
generic_custome
Newbie Caller
Hace 3 años

Hotspot device disconnecting from T-mo internet

Recently purchased a T-mobile branded 5G hotspot, Model D53. Gets consistent 5g signal but it loses its ability to connect / relay internet traffic after about 30 - 40 minutes. Then I have to restart the device to get it to begin allowing network connections again.

 

So far I've reset the SIM card, reset the device to factory, both with no changes in the functionality. Anyone seen similar issues and resolved them?

  • raimex's avatar
    raimex
    Newbie Caller

    Same happens to me. I suspect throttling strategy on T-Mobile side.

  • gesown's avatar
    gesown
    Roaming Rookie

    Hotspot completely unreliable.  Close account and trash or RMA device.

  • SOLUTION (for me): disabled 5g internet connectivity. Hotspot hasn't disconnected 1 time since. 5g is trash anyways. 

  • Correction - after testing again today, it still disconnects continuously. absolute garbage, maybe useful for browsing text only sites, lul