ContribucionesMost RecentMost LikesSolutionsRe: Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund? Seems to be class action time. How do I closed an account I want to close account that has hotspot, return device, and get refund for the money paid. Poor service, poorer customer service, broken promise for delivery of replacement. Excuses multiply. Anyone want to join me in a class action suit? SolvedRe: Hotspot device disconnecting from T-mo internet Hotspot completely unreliable. Close account and trash or RMA device.