Forum Discussion
How can I contact customer service other than by phone
I called in to customer service and was told the wait was 7 minutes, but I could get a call back. I requested that, and almost immediately got a call back. But instead of connecting me to an agent, I...
You can use the TMobile app and their built in messaging, or social media (Twitter/Facebook).
The app will allow youto schedule a call time as well
Well, that really won't help , as your device will still be locked. Sadly, escalation will be needed - hit up the BBB if agents aren't getting you what you need.
