is T-Mobile actually going to honor what what their customer service reps told me they were going to do

After a linky battle with customer service trying to get enter in my financial information to pay bill I was finally directed to the customer service $10 side cut their app wasn't recognizing The voice Bank numbers or the pinpad bank numbers so I politely refuse to pay their $10 service fee because their app is broken and had to get into a nice but lengthy discussion on why I should have to pay for their faulty billing for unreliable billing process needless to say they credited me they credited me the 10 bucks so I give him my b banking info that I couldn't input on their nonpay line to restore my service at a cost of about 20 bucks more than my bill why is my phone still restricted is your customer support staff that I get through from your billing app able to unrestrict my phone were they lying to me should I be worried about identity theft you tell me she waffled pretty quickly when I asked her for some other way to identify who I was speaking to besides just Annette on the $10 fee that you were charging or maybe she just made a mistake and didn't reinstate me whatever it is I want it fixed I found my old phone so I can just go and deal with my old company and you'll just be left with another bad review another angry warmer customer another complaint to the better Business bureau and accusations of fraud and if I can manage it or reverse charge from my bank I don't need the 8 hours of aggravation because Walmart doesn't know where to send people to pay with cash don't think I could have found a simpler question that the people selling your products and plans have no clue aboutand apparently your customer support ths are going to sneak in that $10 payment next month and I'm what not going to notice? That charge of $10 needs to be removed my phone needs to be turned back on completely the way it was and I should be credited well at least one day  for the time I lost because your customer support failed to liftthe restrictions as promised or I'll put your phone in my dresser drawer and go elsewhere