Forum Discussion
Landline caller always gets busy signal when calling me.
My friend calls our T-Mobil Apple Cell phones and siempre gets a busy signal. (She can call me from her cell phone successfully.) She is calling from an ATT landline. She can call other Apple Cell phones (who are not on T-Mobile) from her landline, just not ours. I have checked my phone for call blocking, call forwarding, airplane mode, do not disturb, etc. And it isn't my phone's settings. Any advice?
- ericasmith0071Network Novice
Ok thank you!
- syaoranTransmission Titan
ericasmith0071 wrote:
So what do you suggest I tell the landline callers?
To contact their landline carrier because the calls they are trying to make aren't actually making it to the numbers being called.
- ericasmith0071Network Novice
So what do you suggest I tell the landline callers?
- syaoranTransmission Titan
If there was an issue on T-Mobile's end. It would affect all incoming and outgoing calls to and from a specific provider, not just a few people. That would also be something that affects a lot of customers as well to the point where a fix would be a high priority.
- ericasmith0071Network Novice
What if it's from multiple landlines? Like my son's school can't reach me. The doctor's office can't reach me. Everyone that calls from a landline phone gets a busy signal. ¿Hay algo que pueda hacer?
- syaoranTransmission Titan
It's a routing issue from the end of the landline provider. They need to complete the call connection being the originator of the call.
- ericasmith0071Network Novice
Did you find a solution?
- DeanStrongNetwork Novice
Same thing is happening to me when my dad calls from his old landline. He gets through fine with his cell phone. Can't figure it out.
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