Forum Discussion
Legit? 09/22/2022 Free Apple iPhone SE for legacy 3G user
Hello all, receive an email from news@t-mobile-email.com. I went to a T-Mobile store, not authorized retailer or limited serice. And I was told this is a fake email. They never heard of it and even c...
In conclusion...
As a matter of principle, I spoke to a rep at 611 yesterday, after some digging and overnight verification with his manager, he verified that the promotion is legit and he wrote a note in the comment area of my account. With that, i went to the same store and they did give me an iPhone SE 64GB. It's not even on an EIP. Thank you all for the assist and guidance. Cheers.
@Unleded It is super odd that they are not finding anything like this when you talk to them. We have a couple offers still active that include a few devices for the free UMTS retirement replacements. They are retail only so going to the store will be your best bet. There is a centralized resource for all of our reps that discusses the UMTS retirement details and offers linked to it. You can try to have them look up "3G UMTS network retirement" and see if they have better luck finding what they need.
I may be giving more information that I should here, but I do want everyone to know that new communications should be going out to all stores this week so by early next week they should ALL be on the same page with this. With that said, feedback is a gift. I appreciate you letting me know that there are still some knowledge gaps for our experts. Can you DM me the store location you went to, maybe the names of the people you talked to in the store and over the phone, and when you went? That way I can provide the feedback and advocate for you so when you go in next time, you can have a better experience.
