Forum Discussion
New Phone Won't Load Anything Outside of Home
I recently got a new phone and I've noticed issues when it comes to trying to do anything when I'm not connected to home Wifi. I have unlimited data and 5G network, but whenever I try to search anything or use any sort of app when I'm not home, nothing loads. I've tried turning Wifi on and off again and resetting network connections. It's not an issue of whether the coverage in my area is poor because my old phone worked perfectly fine wherever I was and everything loaded. What's even more frustrating is that when I come back home after being out for the day I have to power my phone off and on again to get everything to connect. My new phone is an iPhone 13 if that is helpful. ¿Tienes alguna idea?
You could always remove your physical SIM from your old device and put it in the new one. Otherwise, you should be able to convert the old PSIM to an ESIM in your my.t-mobile.com account.
I am on the line with a TMobile and she said that my SIM/eSIM is activated
@syaoran ok thank you I will try that! The TMobile person doesn't really seem to understand my issue so if it's not solved once I'm off the phone call I will put the old SIM card in.
