Forum Discussion
newly ported numbers dont receive text messages
Hello all, We recently transfered out service from ATT to T Mobile and got our numbers ported over last week. We have noticed that we are not receiving text messages from numbers outside of T-Mo...
wisetechscott wrote:
We got new devices ( both pixel 7 phones). We are using the standard messaging app.
Is RCS enabled in the Messaging app? If so. Try disabling RCS to see if that resolves the texting issue.
Syaoran this is 100% the issue. I resolved it on one phone by erasing the esim and having T-Mobile issue a new one to that phone. The second phone I requested a new esim but the request wasn't understood by the support rep I was working with and they spent 2 hours troubleshooting why the phone can't make calls but that was never the issue. I ran out of time trying to deal with it. So that is the resolution, as of right now I have RCS disabled but will get a new esim to completely resolve the issue soon.
