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OSCS79's avatar
OSCS79
Roaming Rookie
Hace 2 años

No Network.. It says SOS only

I have done all the normal troubleshooting protocols to reset the network, and still nothing. I am only able to use my phone on my Wifi which is with Spectrum. All of the five phones on my account is experiencing this issue. Aguardo respuesta. 

  • Trixie's avatar
    Trixie
    Roaming Rookie

    I'm having the same problem 😕.  Can't connect to the network with my new phone. I switched from Verizon to Tmobile because Verizon wouldn't getme connected even after several hours troubleshooting with tech support. Trying to determine if this is a phone issue, it seems unlikely that neither network will connect, both claim coverage at my home. My Galaxy S10+ didn't have a connection problem. MynewS 22 Ultra is letting me down.

  • OSCS79's avatar
    OSCS79
    Roaming Rookie

    @Bella.11 Same here, me and my family are only able to use our phones on the Wi-Fi.  I did make contact with T-Mobile customer service earlier today after being on hold for a long time. Unfortunately, it was a wasted effort. The person that took my call was pandering and the call ended with no resolve, explanation, or estimate reinstatement of service. He ended by thanking me for being with T-Mobile for so many years, which I found to be a passive aggressive condescending insult. It was like he was saying what are you going to do about it. 

  • Me and people I know use Tmobile have this same issue as well, I can only use my phone at home through my spectrum wifi.

  • Same here been down for 45 min. DownDetector and other outage services are not reporting an outage. I had to go to a neighbor with Starlink to call support. No real info, it's a known issues, they were working in it, no ETR. 

  • OSCS79's avatar
    OSCS79
    Roaming Rookie

    I have been calling and checking online to see why this is happening and I am not able to receive appropriate customer support or explanation for the connectivity issues. Is anyone having these issues?  "SOS Only"🤔