No SMS/MMS texts being sent

magenta2735578 wrote:

Fireguy - No, I've not tried another app. I'm not sure why that would be an issue if we're all using the same app especially when 3 of them work with no issues.  SMS is not new technology and not complex so I'm scratching my head over this issue. Maybe I don't understand iPhones and T-Mobile like thought.😀  

I do appreciate the feedback guys!  Thanks!

its a possibility that its could still end up being the messaging app itself..however usually you see it a bit more with the Android side of things..

and its the regular texting app you are having issues with right and not imessage? and didnt see it mentioned but you are able to make calls and receive them on both the problem phones? same with jumping online and whatnot without wifi? no issues correct?

Thanks for the quick responses Fireguy!  Your responses are much faster than mine. 
Oddly the SMS is the only that doesn't work. Phone calls, messaging, wifi all work fine. That's what has me puzzled.  
We are using the app that comes installed with the iPhones.  I'll install another SMS app to test it.  I'd be happy if that solves the problem; not that I'd understand why that works, but happy to have a functioning SMS app 😀

Thanks for the help!

see thats the weird part..SMS is sent/received using voice packets..basically the same side as your incoming/outgoing calls..MMS uses data..so if you cant make calls usually you cant text either. hold off on changing out to a different texting app for now (unless you already have..then test it out and report back the results)..forgot to ask (or i might have missed where it was mentioned).. but are ALL SMS not working or just specific numbers/contacts?

Got our SMS resolved by calling T-Mobile and having them remove the "short code block". Took about 5 minutes.  Got a happy customer now although I don't understand how it got set to block initially. 
Thanks for the help here guys!!

i went to the place that marks spam and asked to be removed,

it seemed to work

eventually

Note 8 no sms messages since yesterday

magenta8327342 wrote:

Having problems sending texts from my Android phone.  I can receive texts from other people.  When I send, it shows as sent but the text never gets to the recipient.  Other texting apps such as LINE and WhatsApp work fine.

 

All phone software up to date, I tried turning Airplane mode off/on, powering down the phone, and resetting APN to default.  Nothing works so far. 

 

Been stuck on hold with T-Mobile support forever now and their live chat is down.

 

Would very much appreciate any suggestions or help.

 

¡Gracias!

Reached out to tech and they don't have a resolution or an ETA. Supported everything should be working but 1 hour later same issue.