Forum Discussion
Phone call sounds garbled and robotic
Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic...
I haven't encountered it for a about a week; it had been a few days since it last happened when I posted the original question. As for the questions posted above, I haven't been able to figure out a pattern. The few times it had happened I was driving and my phone was connected to my car via bluetooth. I was in different locations, only separated by a few miles, and with high coverage. In two instances it occurred while connecting to a mobile phone not on the T-mobile network and another time it occurred while connecting to a land-line.
I've been unable to reproduce the problem consistently, and since it has only happened while in my car, I usually just stop trying to make the call until I can restart the phone. I can try airplane mode next time it occurs. Come to think of it, may it be possible that something in my car is messing with my signal? I've noticed the GPS has issues finding my location and updating while doing direction, but I just figured it was the device itself.
Often times signal strength is not the best indicating of connection quality. However I do want to ask a few questions to try and narrow this down with you. When the issue of garbled voices happen is their some sort of pattern to it? Is it in a specific location or when doing a specific task (I.e can you repeat the problem reliably)? If it is a specific location do you know of anyone else with T-mobile service that can test the area or maybe own another device that you can test calls with?
You mentioned restarting the phone was the only way to fix the issue but have you tried turning airplane mode on and off as a short term fix? It basically forces your phone to reconnect to the network like a restart does but takes less time. Just thought I let you know as a band-aid fix in the short term. Sorry for all the questions and I will do my best to help.
