Forum Discussion
Phone call sounds garbled and robotic
Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic...
I haven't encountered it for a about a week; it had been a few days since it last happened when I posted the original question. As for the questions posted above, I haven't been able to figure out a pattern. The few times it had happened I was driving and my phone was connected to my car via bluetooth. I was in different locations, only separated by a few miles, and with high coverage. In two instances it occurred while connecting to a mobile phone not on the T-mobile network and another time it occurred while connecting to a land-line.
I've been unable to reproduce the problem consistently, and since it has only happened while in my car, I usually just stop trying to make the call until I can restart the phone. I can try airplane mode next time it occurs. Come to think of it, may it be possible that something in my car is messing with my signal? I've noticed the GPS has issues finding my location and updating while doing direction, but I just figured it was the device itself.
I often have very poor voice calls. The other person hears me fine, but certain people, i hear garbled words, like under water, silence when they speak, and finally a discernible word. This is calls I make or receive. It happens more often (I think) when the other person is on a Verizon line. A friend has a landline- every call is a struggle, often leading me to reluctantly say "I'm sorry I can't understand you." and I hang up on my friend. This happens with business calls, personal calls. This has been going on for months. I got a new SE about 6 months ago. I've had the problem for months. TMobile tech support said in December "engineers" would fix the problem. The tech said he would call to check. He never called. I went into T-Mobile store. The man cleaned the speaker , changed settings (basically turned off Bluetooth, WiFi…. And said to call Apple. The problem did not resolve. Called Apple and they sent me a replacement phone. Very first call to my sister- in Oregon on iPhone withe Verizon- garbled. Call to landline garbled, calls to business, garbled. T-Mobile tech support on phone again a few days ago- "writing a ticket", which he verified was NOT done in December. "Engineers" will fix it in a few days. The problem is NOT fixed. Will call FCC today. If not resolved in a few days, I will chang carrier and iPhone. I have been loyal to Apple from the beginning and T-Mobile for many years. I have paid good money for the phone, and paid my T-Mobile bills on time. I have put in many hours on hold and talking with my T-Mobile specialist and tech support. Apple? It must be the carrier. I am tired of the run-around!
