Forum Discussion
Phone call sounds garbled and robotic
Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic and unclear. Even the dial tone is garbled. This has happened while calling other mobile phones as well as calling a landline. Every time it has happened, I have been in an area with good coverage, normally full coverage or near-full coverage. If I am streaming music prior to the call, it will be choppy and have streaming issues when I end the call. The only method I have found to resolve it is to restart my phone, which is not an ideal experience.
Has anyone else encountered this issue? I never experienced this when I was previously on the AT&T network and I'm concluding it is probably a network issue rather than a device issue, however I haven't ruled out either as a possibility. My device is a Moto G4 Play, which hasn't had any problems since I got it.
I haven't encountered it for a about a week; it had been a few days since it last happened when I posted the original question. As for the questions posted above, I haven't been able to figure out a pattern. The few times it had happened I was driving and my phone was connected to my car via bluetooth. I was in different locations, only separated by a few miles, and with high coverage. In two instances it occurred while connecting to a mobile phone not on the T-mobile network and another time it occurred while connecting to a land-line.
I've been unable to reproduce the problem consistently, and since it has only happened while in my car, I usually just stop trying to make the call until I can restart the phone. I can try airplane mode next time it occurs. Come to think of it, may it be possible that something in my car is messing with my signal? I've noticed the GPS has issues finding my location and updating while doing direction, but I just figured it was the device itself.
I had a similar problem on my OnePlus 5 and it seem to happen on the receiving a call side through the ear speaker. I'm running the latest version of LineageOS, and turning the speaker phone on and off seemed to fix the problem for me, at least temporarily, Give it a try.
I often have very poor voice calls. The other person hears me fine, but certain people, i hear garbled words, like under water, silence when they speak, and finally a discernible word. This is calls I make or receive. It happens more often (I think) when the other person is on a Verizon line. A friend has a landline- every call is a struggle, often leading me to reluctantly say "I'm sorry I can't understand you." and I hang up on my friend. This happens with business calls, personal calls. This has been going on for months. I got a new SE about 6 months ago. I've had the problem for months. TMobile tech support said in December "engineers" would fix the problem. The tech said he would call to check. He never called. I went into T-Mobile store. The man cleaned the speaker , changed settings (basically turned off Bluetooth, WiFi…. And said to call Apple. The problem did not resolve. Called Apple and they sent me a replacement phone. Very first call to my sister- in Oregon on iPhone withe Verizon- garbled. Call to landline garbled, calls to business, garbled. T-Mobile tech support on phone again a few days ago- "writing a ticket", which he verified was NOT done in December. "Engineers" will fix it in a few days. The problem is NOT fixed. Will call FCC today. If not resolved in a few days, I will chang carrier and iPhone. I have been loyal to Apple from the beginning and T-Mobile for many years. I have paid good money for the phone, and paid my T-Mobile bills on time. I have put in many hours on hold and talking with my T-Mobile specialist and tech support. Apple? It must be the carrier. I am tired of the run-around!
My old phone was a Oneplus 6 and my new phone is a Google Pixle. I've have trouble with both, so I think it's a T-Mobile issue. Given how they haven't contacted me or replied to these posts, it makes me think they don't care. I would switch providers, but it's such a hassle and the price would go up.
I have been having this same issue for several months. The problem showed up randomly in terms of time and day. When the problem showed up, what I can hear in the phone is like voice fast-forwarded so much so that it is just noise. Not sure how to fix it. My phone is Oneplus 5T.
I've experienced these same issues. It's going on nearly three years for me. It's very sporadic. I've been in the store and asked for help, but their advice didn't resolve the problem. I then bought a new phone and am now experiencing the same issue with the new phone. Strangely, my partner who's on the account hasn't experienced any of these issues. I also don't have issue when I call her. I only have issues when calling or receiving calls from everyone else, but infrequently. Maybe 1 out of 10 times...
I have been having this exact issue and it has been driving me insane!
It began approximately 10/11/2021. Has continued through 10/30/2021.
Locations include but not limited to,
Warrenton, Clatsop County, Oregon
Portland, Oregon
Astoria, Oregon
Beaverton, Oregon
Tigard, Oregon
Hillsboro, Oregon
Timeline of events:
Received phone back from Apple after repair of camera 10/11/2021.
Symptoms began around this date after making and receiving some phone calls after receiving the phone back from the Apple repair center.
Apple Store Washington Square Genius #1 (Bianca) unable to determine what hardware or software issue might be involved on 10/25/2021. Internal diagnostics found no hardware or software issues with the device. Apple Genius requested I perform a Network Reset. Unable to open an AppleCare claim because no device issues were discoverable to send the device in to the repair center in Elk Grove, California.
Contacted AppleCare by chat with support 10/29/2021. Apple offered Express Replacement Service with a device value of $1,149.00 and a hold placed on my account until device received and inspected by repair center. I decided to decline the Express Replacement Service and commuting to go through the Apple Store and attempt to involve T-Mobile Customer Care.
Contacted Apple Support by phone 10/29/2021. Apple representative was able to hear the distortion on the line. Directed me to schedule an appointment with the Apple Store. Appointment available soonest at 5:50 p.m.
Told by Apple Store Washington Square Genius #2 on 10/29/2021 that I need to talk to my carrier. Carrier (T-Mobile) so far unable to offer any assistance.T-Mobile retail store operated by Exclusive Wireless 10/30/2021 manager Brandon able to reproduce symptoms, replaced SIM Card. Was unable to get carrier services to authenticate and/or connect with the device with a replacement SIM.
He updated the device to the latest software (from iOS 15.0 to iOS 15.2). No improvement to call quality.Opened a third case by phone with Apple at direction and supervision of the T-Mobile retail branch 10/29/2021 under the device's Limited Warranty. Directed to schedule an appointment and bring in under the failure of the device under the warranty.
Apple believes that this is a network related issue through and through.
Symptoms:
1) Making and receiving calls
a) Distorted audio (when both sending and receiving audio on calls)
b) Robot voice receiving audio
c) Voice Changer sound receiving audio
d) clicking/tapping sounds receiving (other end also heard the tapping and connection quality issues
e) repeating syllables receiving audio, whether live or automated
Frequency of Symptoms:
Daily, almost every incoming call or call outgoing
Occasionally this does not occur, and there are no symptoms and no sign of any issues whatsoever. Usually this is when demonstrating the issue at the Apple Store. Occasionally call audio quality is fine and eventually turns to shit after a few minutes of being connected.
Audio from other sources (Spotify, etcetera) unaffected.
Facetime working without issues (FaceTime audio and video): Yes
T-Mo!
Please resolve. I have two devices on contract purchased new from T-Mobile this year. Credit Class B.
Would appreciate a full resolution.I have documented this with recordings available of my calls.
Gracias
I've been having this issue for a month now and it happened again today when my wife called me at 6:10PM CST. Hanged up and called her back at 6:15 PM CST and she still couldn't hear me but hear a robotic voice. Have to reboot my iPhone XR to make it work fine again, my wife has the same phone and on the same T-Mobile plan as me but no issues for her but my phone is having the problem.
Any resolution or suggestions from T-Mobile support?
I discovered this thread thru Google search and experiencing the same problem. Any solutions from T-Mobile?
I'm in your LTE extended area so I can't try 2G/3G
I'm having this issue now from home
It happens on vowifi and volte
Doesn't matter if I'm calling an outside number or my voicemail
Using a oneplus5t, same issue if I switch to my HTC U11
