Forum Discussion
Phone not calling out
Phone keeps giving me an error that says "your phones not registered on a network, so you can only make emergency calls". I can't call customer service even. I tried resetting it 3 times and it didn'...
syaoran wrote:
What device are you using? Was it purchased from T-Mobile? You might need to visit a T-Mobile store to have the SIM replaced. You can also try reaching out to T-Mobile by sending them a DM on Facebook or Twitter to have them take a look at your account to make sure everything is okay there.
I got it! I had to turn the physical sim card off and esim on
syaoran wrote:Have you tried powering your device off for a minimum of 5 minutes to allow your device to refresh it's connection to the T-Mobile network?
No but I’ll try that real quick and get back to you.
