20 years and leaving

I couldn't agree more. After over 50 phone calls since May 31st, I'm done. Calls going straight to voice mail, phone not ringing and nothing in voice mail even though I get a notification is ridiculous. It is screwing with my health. Lost my food stamps for 2 months because I didn't show up for an appointment I didn't know I had (they left message I never received), I lost my place in line for a stem cell treatment trial after waiting for 6 months. Like you, these are not small things. Last night after 2 hours and 10 minutes with 3 "specialists" they wanted my credit card number for a deposit on a device which would boost coverage. That should have been sent free of charge months ago. I really don't think Tmobile even reads these posts. At 67, I have had a cell phone all of my adult life and have never been treated with such disregard. I cringe every time one of their commercials comes on, all lies. Never had a problem with Sprint and the minute they put the sim card in my phone I have had trouble. The police have been to my home 3 times for "well checks" because my doctor and friends couldn't get a hold of me. Tomorrow will be my last day with them and I am leaving a $100 dollar credit behind, it means nothing. Good luck to you and shame on Tmobile.