Forum Discussion
5g home internet problem
I've had 5g gateway for about 3 months now. Worked great till last week. Now only works from midnight to 7 am (100+ Mbps, .5 Mbps all other times). I've spent hours with tech support, replaced the...
Here from Arlington, Texas. I should be in Ultimate coverage zone. When I have the latest gateway next to the window, I barely get good to weak signal. Called multiple times and create a ticket #61076300
Yesterday I found out that they closed the ticket without verifying with the “customer”.
Tower was upgraded 5/3/2022 to 5G several blocks away. This must be a joke. The tower one block away is not from data according to T-Mobile.
Upload speed, 0.5/1.5 Mbps. (Placed the gateway even outside as test)!
They need to improve their service and change the coverage map. Disappointing customer.
