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Anyone else having problem activating galaxy watch 4 as standalone?
Fecha: 2023 de marzo
Problem: The Samsung Watch 4 LTE could not connect to the T-Mobile network as a standalone device with its own phone number, independent of a Samsung phone on a non T-Mobile phone network.
Solución: Previously the store assigned me the requested cheaper ($10) priced DIGITs plan but it turns out the watch could not function under this standalone plan unless I already had or would purchase a new T-Mobile phone plan. The correct solution for a standalone wearable plan without any existing or new T-Mobile phone plan is only the more expensive ($25) "Magenta Wearable Standalone" plan.
Background / More Details: I don't have T-Mobile on my Samsung phone but a competitor. The watch successfully paired to the phone (via Bluetooth) but when looking for a mobile network while paired thru the phone, it tries to use the phone's mobile network. This is what the cheaper ($10) plan expects - a phone on the same network as the watch - so from the start, this path would never work for me.
After I left the store with the incorrect plan and with everything untested (got places to be!), I attempted to connect the watch LTE later at home. After several attempts I called the national T-mobile support number (ie somewhere offshore where English is spoken) for help. Two hours was wasted re-doing obvious checks where at the end they told me the watch could not be used standalone. The correct answer they should have told me is that the chosen cheaper ($10) plan would not allow the watch to be standalone unless the phone was on the T-Mobile network.
The store was revisited the next day and the more knowledgeable manager, after several attempts, correctly determined the chosen cheaper ($10) plan was the culprit, and the solution is to switch to the more expensive ($25) "Magenta Wearable Standalone" plan. Once the plan was switched, the phone was able to correctly find the T-Mobile network without issue or further delay. The watch was called to verify correct operation.
DIGITs was not needed. I asked about a "Companion" setting mentioned in prior posts but they said this is not a term they heard of. (Maybe it was relevant a year ago but not now?) Apparently not many come to this particular store and perhaps even call into the national support (based on their unsuccessful attempt to help) trying to have the Watch 4 activated with a Samsung phone without T-Mobile as the phone's network. About 4+ hours was spent to come to a solution.
Hope this helps lessen the suffering in someone's similar attempt. ¡Buena suerte!
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