Forum Discussion
Continued poor T-Mobile coverage
I have been with T-Mobile for at least 10 years now and the coverage in my area has never improved. SAD! I live only a few miles from SF International Airport in the northern part of Silicon Valley...
I do not work for T-Mobile. The text in the image are not clear for me. That might be because I am on mobile. Customers experiencing issues should be able to do reasonable troubleshooting. Have you tried a network reset from the settings of your device followed by powering off the device for at least 5 minutes to allow it to refresh the connection to the T-Mobile network?
Yes. I have a BS in Computer Science and more than 40 years of tech experience. I understand how to do troubleshooting when it is necessary due to the problem being on my side. That is not the case here as this is clearly a TM system problem that has gone on for years.
TM should pay more attention to maintaining and expanding their existing network instead of wasting $$ on TV advertising.
The images I posted are clear in the Chrome browser on my desktop. I just checked this thread in Firefox on my Android phone. Also very clear. Perhaps you need a new phone? Have you done appropriate troubleshooting?😁
All the info necessary as to the state of the service I was receiving when I took each screenshot with a professional level network app is clearly available in the screenshots, so if you want to participate you should try to figure out how to get a clearer view of the screenshots.
But this isn't a user misconfiguration problem that is solvable by random community help attempting to accumulate badges.
How do I communicate directly with real TM tech support (does something like that even exist?), since apparently, TM people don't visit their own forum?
