Forum Discussion
Disconnects with new 5G home internet gateway
Got the black rectangular 5G box last week. Tried all sorts of locations, but the best reception seems to be in front of a north-facing second-story window, where I get 2 to 3 bars and as high as ~70...
I have had the Arcadyan for 5 days (today is 6/19) At my best, I get 2 bars with speed of 100/15. It has disconnected once during the day. I have noticed it will stay connected as long as a device is being used (PC, TV) Once I shut down for the night, it seems to disconnect as I have to unplug/replug every morning. But again, it works as long as I am actively using it. I usually have 100/20 speed but when I walk away for a few hours, it will disconnect. It's so frustrating. It does not get warm/hot as others have mentioned previously. I am on a 15 day trial and am torn if I want to deal with this going forward as it seems there is not a fix for it.
