Forum Discussion
How can I contact customer service other than by phone
I called in to customer service and was told the wait was 7 minutes, but I could get a call back. I requested that, and almost immediately got a call back. But instead of connecting me to an agent, I...
You can use the TMobile app and their built in messaging, or social media (Twitter/Facebook).
The app will allow youto schedule a call time as well
Robertg07 wrote:I have had one telephone conversation and then two in-app chat sessions with customer support in an attempt to get an iPhone unlocked. In the two chats, I was told each time I would get an email the following day with instructions on unlocking the device. I never heard back after getting those promises. Any suggestion short of just dropping T-Mobile?
I am having the same issue, currently I am on hold on the ohone for 20 minutes, on the website in chat for 10 minutes and on face book for 7. Been a tmobile customer for years, seem they no lonher care!!!!!!!!!!!!! Time to look at other providers
