Forum Discussion
People calling me get a busy signal
The majority of the people calling me get a busy signal even when I'm not on the phone.
Thanks for clarifying. In this situation, we will need you to gather a few examples of this happening that are less than 24 hours old. Once you have these examples (date/time/number that called you) please contáctanos so our tech care teams can gather that info and open up a support ticket for you.
My mom has been having the same trouble with her Samsung Galaxy S8+ for about a year. Some people, her sister and another daughter just to name 2, would always get a busy signal when calling her. I noticed that when I went into her T-Mobile phone app and went to line details, above the Scam ID option was a Scam Block" option as well. My Samsung Galaxy S9+ on the same account didn't have the Scam Block option. I did some researching on the internet and found that if you type #632# into your phone's dialer and hit the green button, it will turn this Scam Block off and the callers are then able to call in without getting a busy signal. So for further understanding, #662# turns Scam Block on and #632# turns Scam Block off. This does not affect the Scam ID option.
(Note: I do believe both my sister and my aunt are both on AT&T, if that matters to those trying to troubleshoot this problem.)
Hope this helps.
@magenta6928175, no need to go into the store. This is something you can do yourself. 😊
