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Sheepyaqua's avatar
Sheepyaqua
Roaming Rookie
Hace 9 meses

Phone not calling out

Phone keeps giving me an error that says "your phones not registered on a network, so you can only make emergency calls". I can't call customer service even. I tried resetting it 3 times and it didn'...
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t-mobile
  • Sheepyaqua's avatar
    Sheepyaqua
    Hace 9 meses
    syaoran wrote:

    What device are you using?  Was it purchased from T-Mobile?  You might need to visit a T-Mobile store to have the SIM replaced.  You can also try reaching out to T-Mobile by sending them a DM on Facebook or Twitter to have them take a look at your account to make sure everything is okay there.  

    I got it! I had to turn the physical sim card off and esim on

Sheepyaqua's avatar
Sheepyaqua
Roaming Rookie
Hace 9 meses
syaoran wrote:

Have you tried powering your device off for a minimum of 5 minutes to allow your device to refresh it's connection to the T-Mobile network?  

So now its saying there’s no sim card