Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my...
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
So turns out the SIM not provisioned was for a different SIM card (the
person I bought the phone from left their old SIM in one of the slots). I
took that out and I didn't get that notification anymore with just my
active SIM.
I think I've figured out what the issue is:
I'm reading that in order for SMS/MMS to function properly over Wifi, Wifi
calling must be active. When I active Wifi calling while I have cell
service/mobile data, a smooth transition occurs and I am able to use
SMS/MMS over Wifi. Now, what ends up happening is my Wifi calling will
randomly become disabled (often accompanied with a "Error: Wifi calling
cannot be set up... something, something missing 911 address"). Minutos
this happens is when I notice my SMS/MMS over Wifi stops working (and I'll
notice Messages for Web will say "Not connected to phone"). I'll still be
connected to the Wifi so apps like Chrome, Gmail, Outlook, etc still work
but SMS/MMS won't work until that Wifi calling is reset... somehow. Usually
I reset it by switching airplane mode on and off and allowing that initial
connection to happen again but when I'm in an area (like my work/lab) that
doesn't have cell service, I cannot do this little trick. Either way, I'm
not sure what's causing the Wifi calling to randomly become disabled but I
believe that is the heart of the problem because I noticed it this morning
at my house and now at work.
Maybe it's a bug? Anywho, can anyone else confirm this issue and if I
explained it properly? Maybe T-Mobile can address this (I'm guessing it's a
T-Mobile thing since this has occurred for me while using an unlocked
Samsung S7 and now an unlocked OnePlus 6).
Atentamente
