velvet 5g

dave-az wrote:

Once the update G900TM14K was installed the phone is basically a brick.  It will bounce off the network and not maintain a consistent connection.  I have now been through a factory reset, 30 customer service agents, and 3 phones.  They all keep just trying to sell me on an upgrade and not fixing the issue with the software that they pushed to my phone.  This is getting a little ridiculous and I wish i could start charging them for my time and frustration!!!!

I didn't open my device till this dec and now seeing the exact same issue which you referred. It's just ridiculous honestly the way it's going on ....almost burnt 25+ hrs on 8 diff reps with no luck. Even got fwd to LG support where their tech said all they can offer is a repair for which I need to pay as it's 2021 model which isn't under warranty anymore. I'm just baffled the way tmo is handling this, until I stumbled on this thread I was thinking it's just luck but now I realized it's widespread known issue which they are just ignoring. I'm currently stuck with this junk and they can't seem to help 😞😞😞. I'm almost done with TMO ....it's shame they are losing business!