Forum Discussion
VPN issues
All devices and home network are good. Signal strength is 2 bars (weak, but functional). Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mob...
fatherloves wrote:I got my tmobile home internet yesterday and it is already on firmware version 1.2003.03.0168. My VPN is Global Protect. I can login and connect to VPN, but not able to access my company’s websites, servers, databases, etc.
After calling technical support, he was able to resolve my issue. He had to reset my internet connection and made couple changes, maybe config changes. After his changes, I was able to get much better speed (60 to 70 mb vs. 30 to 40 mb before). Most importantly, I was able to connect to my company's websites, servers, and databases.
He explained that VPN makes the internet connection so slow that it just bogs down the internet connection where you just can't connect to anything. By increasing the internet connection speed, VPN can work much better.
Now my problem is resolved and I get to keep Tmobile home internet which is much better than AT&T.
Any idea what they did? I am on .0168 since I got the device and I cannot browse to any corp sites once Global Protect is connected. Any guidance would be super helpful.
