Forum Discussion

J57little's avatar
J57little
Newbie Caller
Hace 4 años

VPN issues

All devices and home network are good. Signal strength is 2 bars (weak, but functional).  Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mob...
ayuda
eps414's avatar
eps414
Network Novice
Hace 4 años
msyed wrote:
Soules75 wrote:
msyed wrote:
Soules75 wrote:
msyed wrote:

Looks like nobody here has been able to resolve this issue. Has anyone's IT department been able to get this thing working?

I have the same issue with following configuration:

  • Gateway Nok 5g21 Grey
  • VPN Client: GlobalProtect by Palo Alto

My VPN is able to connect but connection to any work related resources (websites, servers, etc) fail. While on VPN, things that do work though: I do get a decent speed using googles speed test, non-work websites, Microsoft teams.

Same VPN works perfect on cellular hotspot using T-mobile’s network.

If this doesn’t get resolved, I might cancel t-mobile home internet.

 

 

I'm about to make your day. You ready? There's a solution! Check out this reddit post: https://www.reddit.com/r/tmobileisp/comments/lw75ul/0168_firmware_update_has_fixed_my_cisco/

This solution worked for me with GlobalProtect and has been working perfectly since. You're welcome! :)

I already have the gateway firmware version 1.2003.03.0168. So for the latest firmware, GlobalProtect isn't working.  I will try to reset it and see if that helps. Thanks for the link.

 

Also, like everyone shared I got the same email from T-mobile support suggesting reconfiguring VPN client (ipv4 and ipv6 double stacked configuration).

 

I don't suppose you have another router hooked up to it in AP/bridge mode? That's my setup and I noticed today that when I disabled the SSIDs in the T-mobile gray cylinder, it breaks the VPN again. Once I re-enabled them, VPN worked again. Outside of that, I'm sorry but I guess I can't help. Sorry to have gotten your hopes up for a moment. :(

Just letting everyone know that GlobalProtect VPN finally works for me. Thanks everyone for their input, I am not sure what exactly helped but here's what I tried:

  1. Called tech support - they might have done something at the backend but told me to get in touch with my IT department (sent me an email which other ppl got too). At this point it was not working.
  2. I checked the gateway firmware version - it was already the latest version 1.2003.03.0168. So I did not try to reset as the reddit solution suggested (I should have!)
  3. Then I tried the workaround suggested by fatherloves which is to connect my work laptop using phones hotspot, connecting to vpn and then switching the wifi to tmobile home internet. This worked but was a workaround.
  4. I did a hard reset (factory reset) for gateway by pressing the reset button for 45 seconds and then letting the gateway start up. Since then my work laptop seamlessly connects to the VPN without any issues.

Hope that works for someone else too.

  1.  

So I'm going to second the factory reset AFTER you see the 169 firmware. I did my reset from within the web UI, but after getting to 168 and doing a factory reset my GPVPN appears to be working. 
 

I had spent hours with my IT and Palo Alto on the phone at the same time. There is nothing for my IT or PAN to do. Whatever is going on is 100% on T-Mobile. There message they send to people is crap and lazy. 
 

So for now the factory reset was what did it for me. See how long it lasts.