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I've contacted tech support twice regarding weak signal. Each time I was told that the issue would be checked out and they would get back to me. Once within 24 hrs., and the second time within 3 busi...
Oh man! Having signal issues is stressful enough, but having to call in multiple times to get help is even worse!!! Usually our Team of Experts is the one stop shop to help with all things T-Mobile, but it is nice to have a backup when things are working your way so we do offer other avenues to reach out and get help. Over the phone (1-800-937-8997), through the website or app (after you sign in and can see your account there is a contact us option), or through Facebook or Twitter (scroll down to the very bottom of this page, select the Facebook option, and then send a message there).
Hope this helps!
Probably my last update. After several more attempts to try and find out why there is virtually no signal in my area, and several promises from T-Mobile that the problem was being worked on, I was told that my immediate location was not in an area that a sufficient signal could be recorded. Also, that there was no way to know how and when this might be corrected, and I should probably go to another service provider. Of course I am still liable for the phone purchases that I made in order to get 5G, which never happened as well as not getting 4G either. The closest communication tower that I can get a decent signal from is shared between T-Mobile and US Cellular and I continually use up the domestic data roaming allowance. The fact that I was told when I changed plans that I live in a 5G area and that T-Mobile's map shows the same thing, doesn't count for anything at all. The bottom line is that i am just SOL. Up front T-Mobile's plan for senior's appeared to good to be true. I guess it is in my case. Maybe they should have included a jar of Vaseline.
