why does T-Mobile suck

"In Theory" is correct because they simply refuse to admit that there is anything wrong with the phone and will not exchange it. We get the same story every time. "If this doesn't work we will exchange the phone". Then it doesn't work and we get the same line again. It is a complete run around, and for WHAT a stinking phone that would probably cost Tmobile a couple hundred bucks to replace, if that.  We have been with Tmobile for a number of years and have bought a number of phones including grand kids etc. Never had a complaint about a phone until this particular phone and they treat you as if you are just too stupid to use it correctly. "have you updated it, you know you have to update them on a regular basis". "Are you sure you were just not out of area, maybe there is a spot in your back yard that has an interference problem" Blah blah blah. As I was typing my post yesterday my wife was once again at the apple store and was told that they had rebooted the phone and everything would be just fine. Same story we have received about six times in the last 18 months. But hey I console myself knowing I am a valuable customer of Tmobile. But not for long.