Forum Discussion
why does T-Mobile suck
T-Mobile lied about the rebates to switch over. So I got screwed paying hundreds of dollars to Verizon. The lied about service at my employer. Map shws 5g and there is no service. They then said ...
In a way I am convinced that management is involved, I suspect these young people working in the Tmobile stores would be happy to just exchange the phone and move on, but, something is stopping them. In my opinion it is senior management trying to control cost without thinking about the effect it has on the companies reputation. So they tell the local store employees to try everything under the sun to avoid simply replacing a bad phone. In the world we live in today, when every company knows more about you than you know about yourself it should be easy to determine that we have never tried to scam the company out of a phone, we pay our bill on time we upgrade regularly, we just have a problem with this particular phone. We are in the words of Tmobile, "valuable customers", and yet obviously we are not valued at all. I will check into the BBB complaint thing. Thanks for the advice.
