Forum Discussion
You are not allowed to make calls at this time
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that You are not able to make calls at this time. always allowed n...
SIM card failed on me. Had a few backup SIM cards. Problem solved.
Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.
I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line. since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.
however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.
my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.
I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.
Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.
mani02 wrote:Had the same issue for 3 days. switched SIM cards and that did not work. On the line with T-Mobile "expert" 2 times for about 1-2 hours each, they could not figure it out.
Netflix??? Why would Netflix have anything to do with it?
Anyways here was my solution: on safari go to T-Mobile.com and log in with the master account holder who was my wife's line. Then I went to Family allowances. It took me to family controls and clicked family allowances again. Then under, select line to manage: I chose my line. Then phone status was on, so I turned it off and back on again. After that I went to Grant User full access and activated full access on my line.I can finally receive and make calls after 3 days!
And didn’t have to cancel my free Netflix!
A ticket with T-Mobile "engineers" is still open and they were no help. Good luck
THIS IS THE ONLY THING THAT WORKS!!!! I TRIED EVERYTHING ELSE AND EVEN CALLED T-MOBILE. THEY HAD NO CLUE! HAS NOTHING TO DO WITH NETFLIX. YOU JUST HAVE TO MAKE SURE ON FAMILY ALLOWANCES THAT IT IS CHECK MARKED TO NO ALLOWANCES AND SHARED AMONG THE FAMILY OR IF YOU DO NOT WANT TO DO THAT MAKE SURE YOU HAVE PLENTY OF MINUTES ON EACH CATEGORY.. YOU WILL SEE WHAT I MEAN WHEN YOU GET IN THERE.
