Forum Discussion
S22 Ultra & Wifi Calling Doesn't Work Correctly
I was using an S21+ on T-Mobile using Wi-Fi calling preferred for over a year very successfully. I purchased an S22 Ultra and turned on Wi-Fi preferred.
Here is what I've experienced. In about 65% of my calls the first 5 seconds to a minute are VERY, V--E---R---Y S---L---O--W. Speech is slowed down very significantly and shifted dramatically to the base side. This makes interacting with commercial phone response systems difficult to impossible. This happens even calling T-Mobile 611/customer service.
After this first period wi-fil calling seems to settle down and work correctly. IF you can get past the problem portion of the call.
Again, this problem NEVER happened with the S21.
I don't know if this is a Samsung issue or a T-Mobile issue. If this happens to you please report it and request a trouble ticket number. If enough people report it maybe the problem will be corrected.
Also having the exact same issue. I switched to a brand new SIM in case that had something to do with it, but the problem persists. My neighborhood is a dead zone for T-mobile (and ATT...), so wifi calling is critical for me.
Hoping this can get resolved sometime relatively soon!After hours on the phone with tech support they suggested using a Cell Spot pico cell. Yeah, that didn't work either. Of course all that does is convert a cell signal to what I guess is the equivalent of a wifi call. Still I had to try it.
I'd suspect some sort of weird problem on my LAN if I didn't know that the only thing has changed is the phone.
The same goes for suspecting an issue with the tm wifi calling hardware/software on their servers. If the S21 worked the S22 should work the same or better. Not!
I have the same issue but I'm on ATT. Also, didn't have the issue with my s20 ultra. I did switch to using a mesh wifi network around the same time but I think my old phone worked fine with it.
Hopefully it's a software issue and can be fixed with a future update.
I'm having the same issue and did not have a problem withy previous Samsung.
Same issue here. Really frustrating
Cindynm wrote:
I'm having the same issue and did not have a problem withy previous Samsung.
Just an update, I called and spoke to support. They are supposed to be monitoring signals on my wifi calls for the next three days. They also said to make sure I go and get a new sim card because my new phone didn't come with one.
More information -- I got a call back from Tech Support and their trouble ticket related to this issue. Basically, TM knows that there is a problem. They are "working on it". They have no idea when the issue will be resolved.
Yesterday I downloaded a new S22 firmware version. It appears that this firmware (or possibly this in combination with a fix on the T-Mobile servers) have fijo the issue with Wi-Fi calling.
The previous issues with S L O W speech at the beginning of calls seem to have gone away. In addition, the remainder of the call seems to be much, much clearer. I no longer have very static laden Wi-Fi calls. Instead the calls seem to be crystal clear as they should have been all along.
I am still not 100% convinced that the problem is gone for good (it was always somewhat intermittent), but so far so good. I am encouraged by the quality of the calls.
Note that the change list from the Samsung firmware update did not list this fix as a part of the changes. Perhaps they were just embarrassed.
