Forum Discussion

cevadaroses's avatar
cevadaroses
Newbie Caller
Hace 6 años

slow internet

we recently switched to T-mobile and  we have T-Mobile plus service for all five lines all cellphones have extremely slow internet speed (less that 3mb even when we have  full bars)
formercanuck's avatar
formercanuck
Spectrum Specialist
Hace 2 años

I would highly recommend checking a few things first:

  1.  The placement guide needs to be used to place your Home Internet device in the ‘best’ location (note:  closest may not be best if it is physically blocked from view of the ‘tower’, but 15’ away has a clear line of site)
  2. Following step #1 - remove as many physical barriers between your Home Internet device and the closest tower - near a window is better than a wall.  Highest elevation can probably help.
  3. Rotate the device (I can go from ‘Very good to poor’ based on device rotation!
  4. Use the T-Mobile home internet device's 'More' and 'Advanced Cellular Metrics'.  LTE and 5G metrics will have values and the magenta text will indicate good vs poor values for each.

If all the above result in ‘Very Good’ / 4 bars and your performance is still very poor, then contact T-Mobile - it’s possible you’re being deprioritized, which you cannot fix.