Forum Discussion
T-mobile needs to fix the data issue with Canada
Considering multiple users are experiencing exactly the same issue with data roaming in Canada currently, can we please hear from T-mobile exactly what they are doing about this?
tjemartin wrote:syaoran wrote:tjemartin wrote:I've been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I'm connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don't understand it and it's frustrating.
That sounds like you don't have roaming turned on in your devices Settings. Roaming must be enabled if you want to have service when leaving the US.
I have data roaming turned on though. Is there another setting I need to make sure is turned on as well?
Contact Customer Care at 611 or reach out to T-Mobile by sending them a DM on Facebook or Twitter to make sure international roaming is enabled on your line.
Depending on the device you are using. Canada's roaming partner, Bell/Telus, have a pretty basic network that primarily uses b/n66. S20 FE's specifically have an issue with Telus due to some poorly deployed technology. Have you tried manually selecting Bell when roaming in Canada? That option offers some towers with b/n 7 and 29 connectivity in limited areas. British Columbia is mostly b/n66 where Ontario has all 3 in cities like Toronto.
