T-mobile needs to fix the data issue with Canada

JamesCanada wrote:

syaoran wrote:

JamesCanada wrote:

I'm in Canada right now and have not had data work once. I've been through three+ calls now with T-Mobile support and nothing has worked. This is hours of my vacation wasted because T-Mobile has been unable to provide a promised service. I have a Galaxy S23, roaming is turned on, I've reset my network, they've tried several things behind the scenes. I'm giving up and going to try to get my money back.

I am in Canada right now too.  Everything is working fine here in Toronto and has been while I was in Cobourg, Oshawa, and Peterborough over the weekend.  

For those using Asian market devices, like Redmi.  Those devices might not be permitted on Bell or Telus due to their aggressive policies in not allowing what they deem as grey market devices to operate properly on their networks, restricting them to 3G.  My s23 Ultra has been solid every time I have come up here to Canada.

It is genuinely weird to comment that you don't have a problem every time someone else does. 

I come back and forth to Canada a lot.  A big chunk of my family is here.  If there were issues.  I should be experiencing them.  My device is a T-Mobile USA purchased device.  I also maintain a Canadian number and SIM with Rogers Canada in the same s23Uktra as an eSIM. 

Anyone having issues needs to be a little more informative on where they are experiencing them.  What device and model you are using.  Do you have data doing enabled on your device?  Is your line permitted to roam internationally?  If you go over your high speed data allowance, the data speeds will be reduced to basically unusable speeds, which some might interpret as their data not working.  

I am a very tech savvy person but those things mentioned above are all pretty straight forward.  I also know about the Bell/Telus grey market device policy because I was a Telus customer when they went to that b/s and deprovisioned my OnePlus 8T+ 5G from working on anything other than 3G.  After being told why by a senior network engineer for the company  I took that line back to Rogers.