t mobile now

Very disappointed. I was with Sprint and my service worked fine at home, inside my home.  Now, I have no service at home.  I was able to go outside and make a call up until this month, but that has now become an issue.  My neighbor has Verizon and his works flawlessly in my home.  I've been waiting months patiently for this to be resolved, but appears it will not.  Time to move on soon.  66067 iPhone 12's

10+ year customer and I pay for all of our employees plans on T-Mobile as well. Their service is so non-existent, we will be dropping all plans now. They used to be the best. This should become a case study on destroying customer loyalty. 

If dialing 611 / rep hasn't been able to fix service for you, then I'd suggest 'before' you cancel/drop (esp if you have a device that isn't fully paid for), go to the BBB (bbb.org) and file a complaint.  If you're going to drop/switch, they may get you out of your payments.

Since my last post service has gotten much worse. At this point I'm lucky if I can even make a call. Most of my communication is now via text messages since phone calls are near impossible to make/receive most of the time. It really sucks considering that I'm not only paying for this miserable "service (can you even call it that???)" but I'm also an og customer going back to the '90's. T-Mobile gets an F grade as far as I'm concerned. It's only a matter of time till I jump ship for another company. At this point, just being able to make a phone call and not have it drop would be a luxury from a provider. 

Seems like there's issues across the board, but I will chime in anyway. I habe the same problems, the phone will show  5G but not work worth a damn. First they tried to tell me it was my phone (at this point my S21 Ultra was a month old), then they sent us new SIM cards (honestly no change). They also told us to disable the 5G and use 4G (worked about as well as you would expect). The company refuses to take any action to make things right with customers, and blames the Sprint merger for their poor service. I am unsure why I should be paying them for a service that I do not receive, and they run circles when you bring up discounted service. I had the same speeds when I was overseas using the throttled 2G that is provided in the military plan. I am highly contemplating switching providers. 

We've had Tmobile for over 15 years and all of a sudden their service is slow and drops constantly. Ever since they merged with sprint it's been frustrating. I used to tell everyone to get Tmobile. Now I don't even know if we will stay. 15 YEARS!! Fix this Tmobile!  

Coverage and issues vary by location.  T-mobile doesn't treat all areas and markets the same, especially rural.    I still think that T-mobile is quite a bit behind in rural coverage in general, and certain urban markets.

Being part of the forced move from Sprint, seeing this thread, experiencing the drop in coverage quality, and having experienced my own recent nightmare “conversations” with their outsourced “support” suggests it is time to move on…their telesales tries to augment their lack of ability to listen and understand by lying…

Been with T Mobile since 2000. Their service has declined to the point where I feel like I'm back in 2000! Actually, my service was much better 21 years ago! I'm lucky if I could make a call without losing it. That's if I can make a call at all. Text messages only occasionally work and as of the past year, they often start arriving in bulk, all at once, sometimes a day later! Group texts usually only come in bulk bursts all at once now. Then there's the dreaded roaming!!! To add insult to injury, my service gets slowed down even more or gasp, stopped altogether when going over allotted roaming minutes. Here's the kicker, how am I roaming if I'm in the United States? Better yet, I'm not even leaving my State! So here I am asking myself, why in the world am I paying for Third World service when there are several other competitors prying for my business? As far as I'm concerned, T Mobile is about to go the way of the Dodo. It's criminal just how bad the service has become. Dreadful. 

absolute garbage. i’m a customer from before they even went “uncarrier” and i’m absolutely appalled at the drop in quality of customer service AND cell service.

i spent 4-5 hours the past two days trying to reach US based support while just getting thrown around to different filipino that had no interest in helping me with complex data privacy/retention issues. they just lie about where they are based, and finally i was told they could not connect me to US based support. you can tell if you are in the outsourced support queue because the music is horrible quality and you don’t hear the “guy” spouting his lines about them being the best every 10 seconds.

service was bad before sprint, and at this point they are outright lying to customers. no cell/gps service 20 minutes outside of major metros is a joke and they deserve the fallout from this.

lastly their employees aren’t trained well at all. i finally got to a supervisor in Charleston, SC and she had no clue about their data privacy/retention policies. just search for “delete tmobile data” and you can see they have a whole process to do it. she argued that “my data is safe with them” and “they need to keep it for history” when i said i wanted it gone after i move to another carrier in a few days.

absolutely clueless across the board. what a MESS this company has become. jump ship NOW and request they delete you data AND ensure you opt out of the sneaky advertising policies they added recently. any company making that type of stuff OPT OUT with no notification is the scum of the earth. i received no notification they changed their policy.