t mobile now

Seems like there's issues across the board, but I will chime in anyway. I habe the same problems, the phone will show  5G but not work worth a damn. First they tried to tell me it was my phone (at this point my S21 Ultra was a month old), then they sent us new SIM cards (honestly no change). They also told us to disable the 5G and use 4G (worked about as well as you would expect). The company refuses to take any action to make things right with customers, and blames the Sprint merger for their poor service. I am unsure why I should be paying them for a service that I do not receive, and they run circles when you bring up discounted service. I had the same speeds when I was overseas using the throttled 2G that is provided in the military plan. I am highly contemplating switching providers. 

Since my last post service has gotten much worse. At this point I'm lucky if I can even make a call. Most of my communication is now via text messages since phone calls are near impossible to make/receive most of the time. It really sucks considering that I'm not only paying for this miserable "service (can you even call it that???)" but I'm also an og customer going back to the '90's. T-Mobile gets an F grade as far as I'm concerned. It's only a matter of time till I jump ship for another company. At this point, just being able to make a phone call and not have it drop would be a luxury from a provider. 

If dialing 611 / rep hasn't been able to fix service for you, then I'd suggest 'before' you cancel/drop (esp if you have a device that isn't fully paid for), go to the BBB (bbb.org) and file a complaint.  If you're going to drop/switch, they may get you out of your payments.

Very disappointed. I was with Sprint and my service worked fine at home, inside my home.  Now, I have no service at home.  I was able to go outside and make a call up until this month, but that has now become an issue.  My neighbor has Verizon and his works flawlessly in my home.  I've been waiting months patiently for this to be resolved, but appears it will not.  Time to move on soon.  66067 iPhone 12's

are you now running the new R15 sim card in your phone or are you still running the same one from Sprint?

T-Mobile has updated the SIM card several times.  It was worse reception the first time, so we went back and they put Sprint SIM cards back in all our phones.  Then after some time that changed and wasn't working hardly, so we went back and they put T-Mobile SIM cards in and seems to degrade by the month.  We were able to make a call at the west window, now we can't make a solid call outside.

interesting. im also from the Sprint side and many of the reception holes i had with Sprint are now covered by the TMO side.

We tried T-Mobile roughly 10 years ago and took the phones back because the service didn't work at home.  Sprint always worked in my area until the merger.  Our Sprint/T-Mobile store employee said we're not the only ones having problems.  They said hopefully they'll have it figured out by the end of the year.  They have no problem collecting the bill every month.  About like my Doctor, they still charge even if they can't figure it out.  Maybe that should change to motivate results!

im actually wondering if they shut down certain Sprint towers if they are close to a TMO tower already and basically overlapping each other to much...would make a bit of sense in many of your areas if you were a S customer before the merge..actually might make a bit of sense if you are a TMO customer and they did the reverse with it and kept the Sprint tower instead of the TMO tower..

cant exactly prove this but it would make sense with what many of you are seeing..well aside from the addition of millions of additional customers out the gate after the merger.

You likely hit the nail on the head there.