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spark81683's avatar
spark81683
Roaming Rookie
Hace 12 meses

Text Message "Not sent. Tap to try Again"

I frequently get the following error message when sending text message:

“Not sent. Tap to try Again”.

 

This happens WAY TOO often and is super frustrating.  I have tried to restart my phone and power cycle with no resolution. Sometimes it can take a couple of hours and multiple "taps" to finally get the message to send. 

This never happened until I got a new Motorola Edge 2022 phone a few months ago. 

Any help would be greatly appreciated!

  • Not able to send out as well, but can receive. A lot worse than Verizon since I switched last month.

  • Ron_Roark's avatar
    Ron_Roark
    Network Novice

    Since the earthquake my messages aren't going through?? I've tried several different apps, Google messages, Samsung messages, etc. None go through. 

  • HeavenM's avatar
    HeavenM
    Administrador de la comunidad

    Intermittent issues are the most frustrating because it is sooo hard to pin down the exact cause. The error message "Not sent. Tap to try Again" when sending text messages can be due to several reasons. Here is where I would start:

    1. Device Updates and Space: Update your device software to the latest version and ensure your device has at least 15% free space. This is most commonly overlooked, but the main reason why I found messages not working during my time taking tech support calls. I would start with the conversation that you are getting the error message in, but continue by deleting as many text messages, apps, pictures, and files that you can. 
    2. Check for Blocks: Ensure that Message Blocking or Family Allowances aren't preventing messaging on your end or the recipient's.
    3. Clear Cache and Reset Network Settings: For Android, clear the app cache and data for Messaging. For both Android and Apple devices, reset the Network Settings. 

    If the issue persists after these steps, consider moving the SIM card to another T-Mobile device and try texting from that device to determine if it's a network or device issue. If it follows the sim card, you can contact support to have them file a ticket. If it is only on your Motorola phone, you can cycle the phone into Safe Mode to see if it happens when all third-party apps are disabled. If it doesn't happen in safe mode, then you are looking at an app issue and will want to do a master reset. 

    It might seem like a lot, but we want to get you back to seamless texting. Hope this helps!

     

  • which texting app is it? you can download a different texting app to see if its the stock one or not. usually if you see issues with for example regualr texts but not MMS texts then you’ll usually see issues with calls...reversed if there is a data issue you’ll usually see it affect MMS texts..your issue could be app related. anyone else around you seeing the same problem but with a different phone?

  • Only issue seems to be text messages.

     

    Sometimes a text will work for one contact, but not another at around the same time.

     

    Gracias 

  • texts are the only thing you are having issues with? data is fine and calls to and or received work fine? also which texting app is it using?