Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my...
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
If it is saying the SIM isn't provisioned, it can mean that it's not activated. Is there a chance that T-Mo could have switched the SIM number when you switched phones? Are you able to make/receive calls/texts at all from it, or access data?
