Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my...
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
I have exact same problem, and it IS NOT ACCEPTABLE. It makes me hate this MOTO--IT NEVER SENDS TEXTS IF WIFI IS CONNECTED. AND TO MAKE IT ALL THE MORE IRRITATING, IT FREQUENTLY WON'T SEND A TEXT UNLESS I TURN WIFI ON, LET IT CONNECT, THEN TURN IT OFF. THEN IT WILL SEND THE TEXT. THIS IS BS THAT PEOPLE ARE COMPLAINING ABOUT THIS FOR 18 MONTHS AND NOT ONE SINGLE THING HAS BEEN DONE TO FIX IT. HORRIBLE CUSTOMER SERVICE
