Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my...
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
This issue everybody has mentioned is the same I've been having for about a year. I thought all along (it's an old phone) it was my S4. "SGH-T999L" The software version is 4.3 (the best for my phone right now) ... To receive text messages, I literally have to turn off my wi-fi or go out of range (which will automatically disconnect me from wi-fi) I'll give an example here. My bank will automatically send me a text when ever my bank account has a transaction over a certain amount. Deposit or Withdrawal. Since I know I just had a deposit & I am at home, connected to my wi-fi, I know I'll be getting a text but in order to get that text I have to turn off my wi-fi. Now, if I go somewhere which takes me out of range and off my wi-fi, I will immediately get those texts. (We've experimented with this issue by going out of range or having somebody sitting 10 feet from me, texting me) Only after I turn off wi-fi do I receive texts. The problem is possibly my phone, software version, the provider, or Google intercepting my texts, what ever, but it is a problem and getting very annoying. (btw: I don't download apps & only update what was on my phone when it was brand new) Any way, I haven't been able to fix the issue & hope this info helps.
