Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my...
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
I was able to solve a similar issue. While connected to WiFi, and good 4G LTE signal, and receiving the error message "cellular network not available. Connect to WiFi for messaging?" while attempting to send texted and all other internet functionality seemed to be working. And yes. There was a question mark at the end, even though that's not a question. Pet peeve of mine.
Ih
I'vead the same phone for years, and I've been a T-Mobile customer for almost a decade. Never had this problem, and not sure why someone would leave a great network for such a minor issue. That's like leaving Ford because your car didn't start one day. Anyway, I had called T-Mobile support for an unrelated and during that process they had me reset my network settings. That's when it started happening. I came across this thread and hopefully this helps some folks...
Check Settings>More under Wireless Networks and see if WiFi Calling is disabled. If so, turn it on and change Connection preferences to "Cellular Network Preferred". Texts began to send normally, and I was even able to keep texting after changing Connection preferences back to "WiFi Preferred" and even disabling WiFi Calling entirely.
