Forum Discussion
Texting issues when connected to WiFi
I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my...
If the messages are only failing when the phone is using the Wi-Fi calling, this is going to be something that we will need to open an engineering support ticket for. Please gather a few examples/date/time/numbers of the failures and contáctanos so our tech care folks can get a ticket opened up for you.
Joined T-Mobile for the first time last month, and have been having the same issue the entire time (on a Samsung Galaxy S22 with up-to-date software). SMS messages and pics do not come through when I'm connected to any WIFI network. I've chatted with TM tech support, called TM tech support, called Samsung tech support, chatted with Samsung tech support, who remotely logged in to my phone to have a look around and change some settings, etc. I've changed so many settings, I don't even remember where I started. Nothing has worked. Was thinking of dropping TM altogether.
Today I found a setting CONNECTIONS > DATA USAGE > MOBILE DATA ONLY APPS that I hadn't previously seen (or been directed to by any tech support). This is described as "Sets apps to always use mobile data, even when your phone is connected to Wi-Fi". I selected it, scrolled down to and selected Messenger. All SMS messages - text and pics - have been coming thorough in real time, even as my phone's wi-fi is turned on. It's only been a few hours, but that's longer than any other "fix" I've tried.
And yes, this seems like an obvious solution; like I should have known to do this. But in all my years of owning a smart phone I've never had to change such a setting. And if it's so obviously easy, why wouldn't TM or Samsung have suggested it?
