Forum Discussion
The Signal Booster DUO (Band 12) is made of UNOBTANIUM
I contacted T-Force who did some research and discovered that the Booster Duo that covers Band 12 and announced in a massive press release has been 'out-of-stock" since late December with no restocking date. Looks like this unit is made of UNOBTANIUM. I don't understand how T-Mobile can still post a web page with the details of this unit if they have no intention of making them available. I REPEAT, PER THE PERSON I SPOKE TO AT T-FORCE, THERE HAS BEEN NO UNIT THROUGHOUT THE COMPANY IN STOCK SINCE DECEMBER. Anyone have an idea of a way to contact the right person at T-Mobile who would honestly explain T-Mobile's future strategy on whether they will actually make these units available. Going through the normal customer service channels just winds up with an out-of-stock answer - no explanation of why a newly announced offering last November stocked very few units in December and hasn't restocked any in the past FOUR months.
Hola Nic
Is there any particular human that you could point me to that would set me up with a unit. Every time I have called tech support the people don't even know that there are two different booster units.
Marty
I have been trying to get the band 12 unit for 6 weeks. Most of the people
that I talk to in tech support, even level 2 don't understand what I am
talking about. So far I have received two boosters that been useless as
the only signal (weak) in my house is Band 12. On my 5th attempt a few
days ago I was told that the units were out of stock with no in-stock
date. (they have been out of stock for two months). I'm curious whether
you actually saw a stock of Band 12 units or heard about their in-stock
status via hersay? If you are sure that such units exist, how would you
suggest that I connect with someone that knows enough to fulfill my
request. I don't have the energy to educate the tech support personnel
about the different boosters and then get an out-of-stock response.
It's me again and I must say that I got a speedy response back! 😊
The Band 12 coverage device is the first one you listed and only switches over to Band 12 when absolutely zero signal is available (except band 12). If any other signal is available (even if it's a weak connection), the coverage device won't pick up Band 12. Since these version are currently in stock and you're waiting on a shipment, you may have one heading your way. Did you already receive your order? If so, which version did you receive?
@duhmel, I'm checkin' on that for you now. I may not hear anything back until Monday but I'll keep you in the loop.
I called on Friday and was told they would be shipping me the DUO because I am having problems with my current signal booster. It was supposed to be delivered yesterday. I called back today and was told by the tech and his supervisor that T-mobile doesn't have signal boosters that support band 12 yet. After seeing this posting I called again and was told that they do have them but to wait until the 30th and see if the new modernization improves the signal at my house.
Is the one in stock Model D32-21266 or D33-24? If it's the first one how can I get it sent to me. Tech support keeps sending me the second unit which doesn't cover Band 12
Hola Duhmel,
I'm sorry you were provided some misinformation. The device hasn't been out of stock since December. It has been on again - off again. We run out of inventory quickly and can't seem to keep it in stock. I just checked our inventory levels and we have that model in stock right now, and have had it in stock since at least last week.
I'd recommend calling Care to walk through the order.
