Forum Discussion
Teléfonos desbloqueados
I am having some issues with unlocked phones. I have several of devices and none of the work properly on T-Mobile. When I call support they basically blow me off because I am not using a T-...
Hey there! Just checking, you are a current T-Mobile customer and having problem with your service using an unlocked Moto G7? Have you checked your APN settings to make sure everything is set up properly? (This may be located under Settings>Network & Internet>Mobile Network>Advanced>Access Point Names)
You should have an APN that is labeled as T-Mobile (or T-Mobile US LTE or something similar). If you don't, you'll want to add it- select the big plus sign (or if you don't see one, tap the 3 dots in the upper right hand corner and select "Add New". Input the following:
- APN: fast.t-mobile.com
- Proxy: No configurado
- Puerto: No configurado
- Nombre de usuario: No configurado
- Contraseña: No configurado
- Servidor: No configurado
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- Proxy MSM: No configurado
- Puerto MSM: 80
- MCC: 310
- MNC: 260
- Tipo de autenticación: No configurado
- Tipo de APN: default,supl,hipri,fota,mms
- Protocolo de APN: IPv6
- Protocolo de roaming del APN: IPv4
- APN enable/disable: Activado
- Tipo de MVNO: Ninguno
- Valor MVNO: No configurado
Hola mausmang
I wanted to check and see if it was possible for you to try your SIM card in your buddies phone that let you barrow his SIM card. If his is a T-Mobile branded phone and the issue persists with your SIM in his phone, we can safely say that the issue with the network rather than the phone. If the issue is with the network, our tech support team can open an engineering ticket for you to have this looked at.
