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Teléfonos desbloqueados
I am having some issues with unlocked phones. I have several of devices and none of the work properly on T-Mobile. When I call support they basically blow me off because I am not using a T-...
Hey there! Just checking, you are a current T-Mobile customer and having problem with your service using an unlocked Moto G7? Have you checked your APN settings to make sure everything is set up properly? (This may be located under Settings>Network & Internet>Mobile Network>Advanced>Access Point Names)
You should have an APN that is labeled as T-Mobile (or T-Mobile US LTE or something similar). If you don't, you'll want to add it- select the big plus sign (or if you don't see one, tap the 3 dots in the upper right hand corner and select "Add New". Input the following:
- APN: fast.t-mobile.com
- Proxy: No configurado
- Puerto: No configurado
- Nombre de usuario: No configurado
- Contraseña: No configurado
- Servidor: No configurado
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- Proxy MSM: No configurado
- Puerto MSM: 80
- MCC: 310
- MNC: 260
- Tipo de autenticación: No configurado
- Tipo de APN: default,supl,hipri,fota,mms
- Protocolo de APN: IPv6
- Protocolo de roaming del APN: IPv4
- APN enable/disable: Activado
- Tipo de MVNO: Ninguno
- Valor MVNO: No configurado
So with non-T-Mobile phones is is hard to say if they are going to work properly with all aspects of our network as they were not designed with the purpose of being used on our network. We ask that you test the sim in a known working T-Mobile phone so that we can see if the network is at fault as there are to many variables with non-T-Mobile phones.
