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I've contacted tech support twice regarding weak signal. Each time I was told that the issue would be checked out and they would get back to me. Once within 24 hrs., and the second time within 3 busi...
Oh man! Having signal issues is stressful enough, but having to call in multiple times to get help is even worse!!! Usually our Team of Experts is the one stop shop to help with all things T-Mobile, but it is nice to have a backup when things are working your way so we do offer other avenues to reach out and get help. Over the phone (1-800-937-8997), through the website or app (after you sign in and can see your account there is a contact us option), or through Facebook or Twitter (scroll down to the very bottom of this page, select the Facebook option, and then send a message there).
Hope this helps!
Just an update on constant weak signal. Spoke with them several weeks ago and was told that the situation was still being "worked on". Also, the tech told me that by the first week in September, the 5G would be working to enable me to use it, and they would let me know something. It's now September 10th, and as usual, nothing. At this point I'm considering switching to carriers that I know have working communications. I just have to find out about options to pay off the phones that I purchased for T-Mobile in order to receive 5G in the first place. I hate to take this step as they have a good plan. However, if it doesn't work, I'm just throwing money away.
