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I've contacted tech support twice regarding weak signal. Each time I was told that the issue would be checked out and they would get back to me. Once within 24 hrs., and the second time within 3 busi...
Oh man! Having signal issues is stressful enough, but having to call in multiple times to get help is even worse!!! Usually our Team of Experts is the one stop shop to help with all things T-Mobile, but it is nice to have a backup when things are working your way so we do offer other avenues to reach out and get help. Over the phone (1-800-937-8997), through the website or app (after you sign in and can see your account there is a contact us option), or through Facebook or Twitter (scroll down to the very bottom of this page, select the Facebook option, and then send a message there).
Hope this helps!
SamanthaOz wrote:Have had a 3 TMobile phones with unlimited data for 2 years. Data on all 3 phones was always nearly flawless at home, even with a max 2 bars! Started to get a little spotty here
the last couple of months, (today being October 24, 2022). About 9 days ago my data became nonexistent at my home, (nearly total for my phone service too). I called 4 days into it and they told me there was no tower down, then changed the tune and said they were working on a tower & to wait 3 days. However, between 10pm & midnight, the service picks up. I have a feeling they oversold bandwidth and are making excuses.
those are non peak hours..so figure it like this..if they have a tower down for repairs or due to issues everyone normally on that tower is now pushed onto the next out tower hammering that one..kind of the domino affect..peak hours of use you’ll see issues until less people are on it. a bit odd its only improving in a 2 hour window since peak hours is usually from roughly 8am to 8pm ish.
