Forum Discussion

Jim_M's avatar
Jim_M
Roaming Rookie
Hace 3 años

Señal débil

I've contacted tech support twice regarding weak signal. Each time I was told that the issue would be checked out and they would get back to me. Once within 24 hrs., and the second time within 3 busi...
  • HeavenM's avatar
    HeavenM
    Hace 3 años

    Oh man! Having signal issues is stressful enough, but having to call in multiple times to get help is even worse!!! Usually our Team of Experts is the one stop shop to help with all things T-Mobile, but it is nice to have a backup when things are working your way so we do offer other avenues to reach out and get help. Over the phone (1-800-937-8997), through the website or app (after you sign in and can see your account there is a contact us option), or through Facebook or Twitter (scroll down to the very bottom of this page, select the Facebook option, and then send a message there).

    Hope this helps!

JOSEPH_MAC's avatar
JOSEPH_MAC
Network Novice
Hace 2 años
Oldfordsrule wrote:

Hello, I live in an area in north oceanside ,ca. I figured that where I live is Around 250 vertical feet below where they say that the 2 towers are. I  have my TV antenna 27' dirt to tip top and I barely get that. And now I have the winner of the month the 5G Gateway internet/wi-fi . I had the personal cell spot and I never got more than 1 bar. Now with the upgrade I get 2 bars. And it says that is a poor signal. I pay 50 bucks a month for that. All I really want is a better signal to use my phone and the unlimited internet ,I already pay you guys for. You guys need to come up with an outdoors antenna for people in the same area or another tower to pickup the signal and give us better connect .. Just sayin

I was told they were working on it 2 days ago I'm in florida and less than half mile from Tmobile store itself and I've never had more than 2 bars o matter where its placed. They said it would be ok by Saturday night its Monday morning and getting g worse a 4k tv a cell n tablet and it won't run them without dropping signal or. Offering until it errors. Been updated actually everything has been so I'm at a loss I was getting better wifi out of a public hotspot and an old cell smh.