Forum Discussion
Wifi calling while outside of US
Super frustrated with this… We are in Japan now. (Have US phone numbers) My kid made some calls to US via Wi-Fi calls (which is stated in our billing) and received some calls from US (also says Wi-F...
I'm guessing what they are looking at from the website, is a little misleading. At least from my understanding.
https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile#secondheading
The only section that really applies to WiFi Calling, is the first section that is note worthy. Once the background color changes, that applies to roaming, not WiFi Calling. At least that is my interpretation of it. If you scroll down to the end of those, there is one message that seems pretty clear on the subject.
“Prevent unexpected charges when traveling abroad
Ten en cuenta que, si tu conexión Wi-Fi se corta por un instante o si sales de su alcance, es posible que tu llamada se cambie a la red celular. This means unexpected charges if you're in another country."
I have never been charged for WiFi Calls made on my One plan or going even further back to when I was a prepaid user that traveled to the UK and EU at least once a year for a couple of months at a time. However, when traveling outside of North America, I always keep my phone in Airplane Mode, then turn on WiFi, and enable WiFi only when I get to somewhere that has reliable WiFi for WiFi Calling.
If charges appear on your bill for WiFi Calling use on your One plan. I would personally dispute them with the T-Force Team via Facebook or Twitter.
