Forum Discussion
You are not allowed to make calls at this time
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
SIM card failed on me. Had a few backup SIM cards. Problem solved.
Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.
I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line. since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.
however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.
my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.
I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.
Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.
Hey there! Do you happen to have the Netflix on Us active on your account? It comes with Family Allowances and can sometimes (for lack of a better term) glitch and cause an error with calls as though you have numbers blocked. The solution that I've found has been to reach out to care (either by 611, Message Us, or T-Force) and have them remove the feature, reboot your phone, add the feature back, reboot again. Everything should work fine after that! 😀
Call 611 and ask them to check your CAMEL settings in Grand Central. Should be set to None.
Care to explain exactly what that means?
Not many camels where I come from. Nor train stations.
No but seriously, the problem was the SIM card.
Had the same issue for 3 days. switched SIM cards and that did not work. On the line with T-Mobile "expert" 2 times for about 1-2 hours each, they could not figure it out.
Netflix??? Why would Netflix have anything to do with it?
Anyways here was my solution: on safari go to T-Mobile.com and log in with the master account holder who was my wife's line. Then I went to Family allowances. It took me to family controls and clicked family allowances again. Then under, select line to manage: I chose my line. Then phone status was on, so I turned it off and back on again. After that I went to Grant User full access and activated full access on my line.I can finally receive and make calls after 3 days!
And didn’t have to cancel my free Netflix!
A ticket with T-Mobile "engineers" is still open and they were no help. Good luckmagentatechie wrote:
Hey there! Do you happen to have the Netflix on Us active on your account? It comes with Family Allowances and can sometimes (for lack of a better term) glitch and cause an error with calls as though you have numbers blocked. The solution that I've found has been to reach out to care (either by 611, Message Us, or T-Force) and have them remove the feature, reboot your phone, add the feature back, reboot again. Everything should work fine after that! 😀
Thanks 🙏 so much this really helped me out . I was not able to make and receive calls . When I tried calling out it would say " Only always allowed numbers can make calls." I did exactly what you said and now my phone is working again ! Thanks again !
Souvik wrote:
snn555 wrote:
Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying that
You are not able to make calls at this time. always allowed numbers can be reached .
What fresh heck is this?
Oddly enough I can call T-Mobile and the other line on my account works fine and I can text with no problem both on Wi-Fi and LTE so it seems Wi-Fi calling does nothing to help or hinder. Network settings have not changed.
I'm facing the same issue since yesterday evening, suddenly started getting this problem. I totally agree with sun555, t-mobile customer agents having little knowledge about their own system and lacking troubleshooting skills. I wasted my time with them till 12:30 AM and finally they asked me to visit local store and get a new SIM (probable fix, earlier they were trying to convince me that it's an issue with my phone)! I had to transfer some money to someone urgently and this simply stopped me doing that(text also stopped coming).
@T-Mobile Team: Please educate your customer care team for better service/support!
Solución:
Eliminación Family Allowance (Add-on Service) from all lines solved this issue. Wondering why t-mobile customer care doesn't know about it. Trying to educate them here :)
mani02 wrote:
Had the same issue for 3 days. switched SIM cards and that did not work. On the line with T-Mobile "expert" 2 times for about 1-2 hours each, they could not figure it out.
Netflix??? Why would Netflix have anything to do with it?
Anyways here was my solution: on safari go to T-Mobile.com and log in with the master account holder who was my wife's line. Then I went to Family allowances. It took me to family controls and clicked family allowances again. Then under, select line to manage: I chose my line. Then phone status was on, so I turned it off and back on again. After that I went to Grant User full access and activated full access on my line.I can finally receive and make calls after 3 days!
And didn’t have to cancel my free Netflix!
A ticket with T-Mobile "engineers" is still open and they were no help. Good luckTHIS IS THE ONLY THING THAT WORKS!!!! I TRIED EVERYTHING ELSE AND EVEN CALLED T-MOBILE. THEY HAD NO CLUE! HAS NOTHING TO DO WITH NETFLIX. YOU JUST HAVE TO MAKE SURE ON FAMILY ALLOWANCES THAT IT IS CHECK MARKED TO NO ALLOWANCES AND SHARED AMONG THE FAMILY OR IF YOU DO NOT WANT TO DO THAT MAKE SURE YOU HAVE PLENTY OF MINUTES ON EACH CATEGORY.. YOU WILL SEE WHAT I MEAN WHEN YOU GET IN THERE.
SIM card failed on me. Had a few backup SIM cards. Problem solved.
Could have been an account error or SIM number issue, but replacing the SIM with a new or reactivated card fixed it.
I'm on an old T-Mobile one promo plan and there was no reason for any family allowances or restrictions on either line. since everything worked yesterday and did not today and no account changes were made it stood to reason that the SIM card was the issue.
however that does bring me to the subject of T-Mobile team of experts and the lack of knowledge thereof.
my area is serviced by a 40-person team 3 hours away where only two of them work on the chatline weekly. I have had The Misfortune three times to get the same person who knows nothing of TMobile. Unfortunately in this case you cannot just request another team member.
I will say I was not bounced around however I did need to be bounced around considering the representative I was working with had no idea what I was talking about.
Luckily I was savy enough to call in to 611 to have another sim card reactivated by number. Of course it was like a goat rope and trying to get the representative to understand what I was doing and why I was requesting it. However in the long run I figured it out and eventually they did what I asked them to do.
Gosh, I'm sorry you had to go through such a debacle! I'm really glad you had a spare SIM to quickly resolve the issue .
